To return the product to the Kolovos store, first contact the Customer Service Department at 22310 – 33514, then contact the branch of the company “Elta Courier” that serves you and send the parcel to the address Kalyva Bakogianni 28 & Tzavella) ( 35100 LAMIA, Tel. 22310 – 33514 . The Kolovos store bears only the costs of the first change of order, provided that the return of the parcel is made with the company we work with (Elta Courier) and only from Greece.

Then an order is completed in our eshop by writing in the comments “Change order” with payment method “Cash on delivery”. So we reserve the stock and wait for the return of your product to make the change and send you the new product. In no case are changes made other than the change order and the phone.

In case of refund, the process starts as soon as we receive the product, and if the product meets the return requirements (not damaged, opened, used, etc.) and its cards and purchase receipt have been returned with the product. The amount is refunded depending on how you paid: if you have used a credit card, the amount is credited to your card, while if you have paid in cash, cash on delivery or transfer, the amount is credited to a bank account. In this case, the cost of returning the parcel is borne exclusively by you. In any case, the process is done within fourteen (14) working days from the receipt of the product. You do not have the right to a refund if the collection has been made from the physical store of Kolovos.

In case of sending an error or defective product, the procedure followed for product change or refund is exactly the same as above.

You can do it, with a phone call to the Customer Service Department at 22310 – 33514, Monday & Wednesday: 9:00 – 14:30, Tuesday – Thursday – Friday 9:00 – 18:00, Saturday: 9:00 – 14: 30. There you state the product you want, and, if it is available, the replacement will be done immediately.

Every order that leaves the offices of the online store kolovou-shop.gr is thoroughly checked, however there is always the possibility of error. If there is a defect in the product you received, or in the packaging (indicative: if the packaging is torn or wet), you should keep the packaging as evidence and contact us directly at Customer Service. The courier company we work with will receive the product at our own expense.

  • You can return the product you bought as long as it is unused and in its original condition, and its packaging has not been opened in any way.
  • In case of return, it is necessary to have the proof of purchase in the package.
  • If some or all of the above conditions are not met, the Kolovos store has the right not to accept the return of the specific product. In this case, the product is returned to the sender, who bears the shipping costs.
  • If you do not wish to send the parcel by courier, you can deliver it in person at the physical store in Kolovos.